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Patient Complaints

Patients have the right to register a complaint, in writing, to the Compliance Officer of Heart and Vascular Care. Please submit complaint(s) to the following: Compliance Officer, 3970 Deputy Bill Cantrell Memorial Road, Ste. 100, Cumming, GA 30040.

Phone: 678-513-2273 / Fax: 678-513-8869
Smiling male doctor wearing a white coat and stethoscope, standing next to a digital heart health graphic showing a rising trend line

Complaint Resolution

If the complaint is not resolved to the patient's satisfaction, he/she has a right to file a grievance with the Healthcare Facility Regulation Division, Department of Community Health, Complaints Unit for concerns against the surgery center, the Georgia Composite Medical Board concerning the physician of the Professional Licensing Boards Division, Georgia Board of Nursing with concerns against any of the nursing staff. The patient should either call any of the complaint units or send a written complaint. The patient should provide the physicians of surgery center name, address, and specific nature of the complaint.